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Looking at starting a blog?

Contact us if you would like to use a Wordpress blog for district use.

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5 Things To Do Before Contacting The Help Desk

The following five suggestions will help us help you. You can save time (both ours and yours) by going through the steps listed below before you contact tech support. If you are still having problems after attempting these steps please feel free to contact us.

1. Restart the computer. Many problems are solved by simply restarting the computer.
2. Try, try again. Try it again to make sure there wasn't just a one-time or temporary problem. You can even try it on another computer to see if the problem is just isolated to one machine.
3. If you are having login problems make sure you have typed all of your information correctly and that Caps Lock isn't on.
4. Contact someone knowledgeable in your school. There are people at each school who can help you to solve minor problems.
5. Gather information. The following information is helpful to anyone who is trying to diagnose a problem:
• A thorough description of the problem including any messages that appeared.
• What programs were running when the problem occured?
• What steps did you take to try and fix the problem and what were the results?
• The type of machine were you using including the room number and operating system if possible.